warranty

The Renault warranty is all about providing you with peace of mind ensuring a stress free ownership experience. We believe the Renault diamond is a symbol of quality, and our comprehensive warranty reflects this.

• new vehicle warranty

  all new Renault vehicles are covered by some of the most comprehensive warranty terms in the market.  the table below outlines the warranty policy covering all current Renault vehicles.

  vehicle	years of coverage	mileage coverage	valid date of policy
  Kadjar Captur Arkana	5	unlimited	purchased from April 1st 2011
  Koleos	7	unlimited	purchased from April 1st 2024
  Megane E-Tech Kangoo E-Tech	5 (vehicle) 8 (battery)	100,000km (vehicle) 160,000km (battery) or 70% capacity	purchased from August 1st 2023
  Megane R.S.	5	unlimited	purchased from May 1st 2019
  Kangoo (NOT inc. Kangoo Z.E.*) Trafic Master (inc. Platform Cab and Master Bus; NOT inc. Motorhome conversions#)	5	200,000km	purchased from September 1st 2020

  *Kangoo Z.E. vehicle warranty is 3 years/unlimited kilometre, and battery warranty is 5 years/100,000km (70% capacity). 

  ^#motorhome conversions vehicle warranty is 3 years/unlimited kilometre

   

  Renault will repair or replace any part on the vehicle (except those items listed in the Customer Information and Maintenance Booklet under the section titled "What is not covered") which proves to be defective in materials or workmanship, free of charge - subject to the terms and conditions of that warranty.

  if you purchased your vehicle prior to the valid dates listed above, please contact your local Renault dealer or Renault Customer Service on 1800 009 008 to confirm the warranty for your specific vehicle.

• parts warranty

  purchased and fitted with vehicle
  Renault warrants all genuine parts and accessories fitted by a Renault dealership at the time of new vehicle purchase to be free of defects in material or workmanship for the period of the new vehicle warranty.

  purchased and fitted after vehicle delivery
  if purchased after delivery of the vehicle and fitted by a Renault Dealer, parts and accessories are covered for the balance of the new vehicle warranty or by Renault's one year/unlimited km parts warranty, whichever is greater.

  purchased over the counter
  parts and accessories purchased over the counter are covered from date of sale by Renault's one year/unlimited km warranty.

  Renault will repair or replace any part of the vehicle (except those items listed in the Customer Information Booklet under the section titled "What is not covered") which proves to be defective in materials or workmanship, free of charge, subject to the terms and conditions of that warranty.

warranty FAQs

• can I purchase extended warranty for my vehicle?

  There is currently no Renault extended warranty policy available for the passenger, SUV, or light commercial vehicle range.

• do I have to service my vehicle at a Renault dealership to maintain the warranty of my vehicle?

  We strongly recommend servicing your Renault at a Renault dealership; however it is your choice where your vehicle is serviced. If you choose to have your vehicle serviced elsewhere, we require that service history be clearly documented in case there are any warranty claims and the cause of a particular fault needs to be determined. Also if non-genuine parts are fitted to your vehicle as part of servicing and failure of these parts results in additional damage, the damage will not be covered by the Renault warranty. Always ask for Renault genuine parts to be fitted where possible.

• if I don't have my Renault serviced for an extended period of time, does this have any impact on my warranty?

  As outlined in your customer information and maintenance booklet under Renault new vehicle warranty Information, it is stipulated that you must properly use, maintain and care for your vehicle and retain maintenance service and inspection records for use in the event a question should arise concerning the vehicle's maintenance, or in the event of any subsequent sales. Refer to the Renault new vehicle warranty Information section of your customer information and maintenance booklet for full details regarding what you must do. Failure to adhere to the stipulations outlined in this section could lead to the possibility rejection of warranty claims for your vehicle.

• is my warranty transferable if I decide to sell my Renault?

  The Renault warranty is for the vehicle itself, not the owner, and as such will transfer with the vehicle to the new owner.

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